Frequently Asked Questions
+What is the shelf life of all our products?
Our products last from 7-10 days. Refrigeration does not extend the shelf life.
All jars can be frozen for up to 6 months. If you do freeze them, please allow them to thaw before serving
+Do the products require refrigeration?
Our products do not need to be refrigerated, however, they should kept in a cool, dry place.
All jars can be frozen for up to 6 months if you like.If you do freeze them, please allow them to thaw before serving.
+Do I have to be home to receive my product?
We ship via royal mail. Kaketemptations ships with or without a signature required. That being said royal mail reserves the right to not leave the package if no one is home in order to prevent theft of your package. If your package is missed we encourage you to pick your parcel up the same day or the following day in order to prevent it being stored incorrectly by royal mail.
+Peanut/tree nut allergy. Are your cupcakes safe for them to eat?
At kaketemptations, we practice safe food handling. However, only you know the severity of a loved one’s allergy. We respectfully ask that you refrain from ordering our product if you have any hesitation or question about a potentially hazardous ingredient. We have peanuts/peanut butter, tree nuts, products that contain soy, dairy, wheat and eggs on the premises. We can’t in good conscience take liberties when advising on such an important issue. Thanks for ordering responsibly!
+When should I place an order to receive it by…?
All orders to be placed by Wednesday 9am every week, to be received by Friday.
Any orders placed after 9am Wednesday morning, will not be shipped until the following week to be received for Friday.
+How much will shipping be?
Shipping costs are determined by several variables and can be answered in the shopping cart section of the website. If you’re looking to send a large number of packages, a customer service representative can help you with your entire order and provide you with a full quote. You can email us at email@example.com or call the shop Monday-Friday on 07965 360115 between 9:00-5:00 EST.